Hinduja Global Solutions launches new centre at Nagercoil

Published: 31st May 2010
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This 15000 square feet facility has 400 seats of which 165 seats are getting operational in the first phase for one of its largest customers.



Hinduja Global Solutions (HGSL), a leading global provider of BPO services, has announced the inauguration of its first Tier III center at Nagercoil in Tamil Nadu. This is the 25th Global Delivery Center of the company, which serves over 80 clients through its centers in India, United States, Canada, UK, Mauritius and Philippines.



This 15000 square feet facility has 400 seats of which 165 seats are getting operational in the first phase for one of its largest customers. The capacity can be substantially scaled up to meet future demands. The company has a healthy pipeline of business opportunities and anticipates a steady flow of new contracts through 2010-11.



Other than providing a platform to meet the price-volume commitments, the Nagercoil Center is a significant step ahead in the domestic strategy of HGSL. The company is expecting accelerated growth in the domestic BPO space and is pro-actively building capabilities for the future. The company is also evaluating a few other Tier II/TierIII locations for its future expansion. With these centers, HGS hopes to further strengthen what is already one of the best margins in the Indian outsourcing industry. But more importantly, from the company's point of view, Tier II and III centers generate local employment and prevent migration of the workforce, especially women. The employees are happy because they stay with their families. In a Tier III location, the cost of living is less and hence the employees manage to save a good percentage of their salary. For the company, it would translate to a lesser than average rate of attrition.



The management of Hinduja Global Solutions is up-beat about this new center at Nagercoil - a city that boasts not only of the highest literacy rate in Tamil Nadu but also of schools and colleges that are more than 150 years old.

http://www.hindujagsl.com


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